Get in Touch
Whether you have a question, a suggestion, or need a hand with something, our friendly support team is here to help you. We believe in providing fast, effective, and human support. You won't be talking to a frustrating bot here—you'll be talking to a real person dedicated to solving your issue.
Table of contents
Our Contact Methods
We've streamlined our support channels to provide you with the best possible service. For the quickest response, we always recommend using our Live Chat feature.
| Method | Availability | Best For | Response Time |
|---|---|---|---|
| Live Chat | 24/7 | Urgent queries, quick questions | Under 2 minutes |
| Email Support ([email protected]) | 24/7 | Less urgent, detailed issues, document submission | Up to 24 hours |
Our Live Chat can be accessed via the support icon at the bottom of your screen whenever you are logged in. Our team is fully trained to handle everything from bonus queries to technical difficulties, so don't hesitate to reach out, no matter how small the question might seem.
Before You Contact Us
To help us solve your query as quickly as possible, it's a great idea to have a little bit of information ready before you start a chat or send an email. This helps our team get up to speed fast.
- Your Username: This is the fastest way for us to find your account.
- A Clear Description of the Issue: What happened? What were you trying to do? Include game names or transaction IDs if relevant.
- Screenshots (if applicable): A picture is worth a thousand words! If you're seeing an error message, a screenshot can be incredibly helpful.
Also, have you checked our FAQ page? We've packed it with answers to the most common questions, and you might find the solution you're looking for there without needing to wait for an agent.
Company Details
Mega riches is a trading name of Goldrush Gaming Ltd., a company registered in Malta. We are fully licensed and regulated by the UK Gambling Commission. You can find out more about our company's mission and values on our About Us page.
Registered Address:
Goldrush Gaming Ltd.
123, Golden Avenue
Valletta, VLT 1234
Malta