Frequently Asked Questions
Got a question? You're in the right place. We've compiled a list of the most common queries we receive from players. The chances are you'll find your answer right here. Have a quick look through before reaching out to our support team—it's the fastest way to solve most issues!
Table of contents
Account Questions
I've forgotten my password. What should I do?
It happens to the best of us! Don't worry, it's an easy fix. Follow these simple steps:
- Go to the main Login page.
- Click the "Forgot Password?" link.
- Enter the email address you registered with.
- Check your email for a password reset link and follow the instructions.
You'll be back in your account in no time. If the email doesn't arrive, check your spam/junk folder before contacting support.
Why do I need to verify my account?
Account verification (KYC) is a legal requirement set by our regulator, the UK Gambling Commission. It helps us confirm you are over 18 and ensures a secure gaming environment by preventing fraud. We explain this in more detail on our Privacy Policy page.
Payment Questions
How long do withdrawals take?
We pride ourselves on fast payouts. The time it takes for your winnings to reach you depends on the withdrawal method you choose. Once your request is approved by our team (usually within 24 hours), the transfer times are as follows:
| Payment Method | Typical Payout Time (after approval) |
|---|---|
| PayPal / Skrill / Neteller | 0-24 Hours |
| Debit Card (Visa/Mastercard) | 1-3 Business Days |
| Bank Transfer | 2-5 Business Days |
E-wallets are consistently the fastest method. To avoid any delays, make sure your account is fully verified before you request your first withdrawal.
Are there any fees for deposits or withdrawals?
No. We believe your money is your money. Mega riches does not charge any fees for either depositing or withdrawing funds.
Bonus Questions
What is a wagering requirement?
A wagering requirement is a condition applied to a bonus that requires you to bet the bonus amount a certain number of times before it becomes withdrawable cash. For example, a £10 bonus with a 35x requirement means you need to place £350 in bets before the bonus money is yours to keep. You can find all current offers on our Promo page.
Technical Questions
A game is not loading properly. What should I do?
- Refresh the page: A simple refresh often solves the problem.
- Clear your cache: Your browser's cache can sometimes cause loading issues.
- Try another browser: This helps determine if the issue is with the browser or something else.
- Check your connection: Ensure your internet connection is stable.
If you've tried these steps and are still having trouble, please Contact Us with the name of the game and the device you're using, and we'll look into it right away. Using our dedicated mobile App can also provide a more stable gaming experience.